Job Title: |
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Contact Center Supervisor |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Degree Title: |
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College Degree in relevant field |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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2 Years3 Years |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Mar 16, 2018 |
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Job Description: |
- Meet Daily / Weekly / Monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics
- Report, analyze and resolve system, customer and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience
- Work closely with cross-functional teams to ensure timely identification of issues and processing of inquiries
- Develop and maintain a close communication channel with clients to ensure smooth flow of information and improved satisfaction levels
- Stay informed of all new process changes and ensure that agents are properly trained to handle questions about any of them
- Train the new hires on product knowledge, internal tools and other call taking processes
- Assist in administering team attendance records, salary preparation, staffing schedules and forecasts
- Build and maintain a positive working environment that attracts and retains high- quality staff
- Analyze call /ticket trends and reasons why customers contact us, etc and drive a continuous improvement philosophy within the contact center
- Work closely with management to achieve team and departmental goals
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Required Skills: |
Interpersonal Skills,Customer services,Customer Orientation |
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